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Store Policies

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Store Policies

Returns: 

If you have a problem with your order, please contact us within 14 business days of receiving your order. Prior to returning any items you must send a message to confirm it is eligible for a refund. Returns are only accepted on yarn in it's original condition, all yarn must be in a hank and in it's original packaging. The buyer is responsible for any return shipping unless there was an error on our end.  Sale items and custom orders are not returnable. Items must be returned to us within 30 days of purchase, refunds will then be given once the item(s) arrives.

Care:

All yarns are dyed and washed thoroughly, but some light bleeding may occur during the first few washes. Please hand wash in cool water and lay flat to dry.

Yarn Photos:
Every effort is made to photograph colors as accurately as possible but please keep in mind that colors can appear differently on different monitors. Neons are especially hard to photograph! Please note that the yarn you receive may look different on your monitor than in person. The photo(s) shown in the listing are an example of the yarn you will receive. All of our yarns are dyed by hand in small batches of 3-4 skeins.  Each skein is unique and saturation or speckles will vary. It is recommended that when working on larger projects to alternate between skeins every couple of rows.

Winding Services:

Sorry, we do not offer ball winding services at this time.