All returns must be arranged within 14 days from date of purchase. If you have a problem with your order, please contact us. Prior to returning any items please send a message to confirm it is eligible for a refund. Returns are only accepted on yarn in it's original condition, all yarn must be in a hank and in it's original packaging. The buyer is responsible for any return shipping unless there was an error on our end. Sale items and custom orders are not returnable. Items must be returned to us within 30 days of purchase, refunds will then be given once the item(s) arrives..
All yarns are dyed and washed thoroughly, but some light bleeding may occur during the first few washes. All of our yarns are dyed by hand in small batches of 3-4 skeins. Each skein is unique and saturation or speckles will vary. It is recommended that when working on larger projects to alternate between skeins every couple of rows.
Please hand wash in cool water and lay flat to dry.
Every effort is made to photograph colors as accurately as possible but please keep in mind that colors can appear differently on different monitors. Neons are especially hard to photograph! Each batch is photographed individually due to the uniqueness of each dye lot. Please note that the yarn you receive may look different on your monitor than in person.
Insurance is recommended on all packages, especially international shipments. Spun Right Round will not replace your yarn if it happens to go missing and you did not upgrade with insurance. Any customs charges are your responsibility. Shipping charges will be not be refunded if you decide to refuse your package for any reason.
Shipping times can vary depending on location. Regardless of your location, if you have a question about locating a delayed package, contact your local post or follow the provided tracking information. Spun Right Round cannot obtain any more information on a lost package than the addressee can.
Any domestic packages that weigh more than 1 pound will ship Priority Mail and will be insured for $50. Additional insurance can be purchased separately.
Sorry, we do not offer ball winding services at this time.