Frequently Asked Questions

  • Orders typically ship with 1-3 business days. Dyed to orders usually take 7-10 business days, details on turnaround time are provided in the preorder listings. Please keep in mind that this is the timeframe your order takes to be prepared for USPS or UPS pick-up. Once the delivery service has a hold of your package we cannot control it. Please make sure your shipping address is complete and correct at checkout.

  • If your order has not yet been processed we are happy to combine orders. If you have not received a tracking number on the original order it’s not too late! Please email info@spunrightround.com as soon as possible and provide us the order numbers you’d like combined. Be sure to also leave a note at checkout on the additional order. We’ll combine shipping and refund any over charges once your items are packed and processed.

  • Yes! Either follow the prompt or leave a note at checkout. Studio hours are M-F. We will hold your order for up to 30 days. If pick-up cannot be arranged we will charge for postage and ship instead.

  • International packages are sent via USPS, First Class International does not include tracking outside US borders. Once it has left the states we further details on transit. If you have any questions about your package’s location, please contact your local carrier or customs agency to provide more details. Shipments can take anywhere from 1-8 weeks to arrive.

    Some countries will hold shipments at customs for inspections. All packages are marked as “merchandise” with amount paid. We are not responsible for any taxes, duties or fees that may be applied to your order.

  • Of course, happy to do so! Please leave note at checkout. We’ll include an order summary without pricing details.

  • Returns: You have 14 days to request a return after receiving your item(s). Shipping is at the customers expense unless an error occurred on our end. All items must be in original condition and bought directly through our website. Please contact info@spunrightround.com to start a return.

    Exceptions and non-returnable items: Sale items, gift cards and preorders are non-refundable. This includes holiday countdowns, seasonal collections, mystery clubs/sets and dyed to orders.

    Exchanges: We do not offer exchanges, please make a separate purchase for the item.

    Refunds: Refunds will be given once the return is received. You’ll be automatically refunded on your original payment method.

  • We are a private dye studio and do not have a retail storefront. We encourage you to visit our local yarn shop, Lift Bridge Yarns to see our yarns in person.

  • All yarns are dyed in small batches of 3-4 skeins. Please order all skeins needed for your project at the same time to ensure the best possible similarities. If we cannot provide a cohesive bundle with what is own stock your order will be dyed for you. If this takes it outside of our regular shipping time you will be notified. It is strongly recommended that you alternate skeins when using more than one skein of a color in any project. Find out how to do that in this video tutorial.

  • We recommended to hand wash in cool water and lay flat to dry. Some light bleeding may occur during the first few washes. If working with highly saturated pinks or reds, it is best to avoid working them with very pale colors.

  • Sorry, we don’t offer this service. We do not have winding equipment at the studio.

  • Yes, please email renee@spunrightround.com or use the contact form below for info.